NatWest banks to close at Axminster, Sidmouth and Chard

PUBLISHED: 10:14 01 December 2017 | UPDATED: 15:34 01 December 2017




Royal Bank of Scotland says the move reflects the public’s changing banking needs

The NatWest Bank branch in Axminster which is to close next year. Picture: CHRIS CARSONThe NatWest Bank branch in Axminster which is to close next year. Picture: CHRIS CARSON

Royal Bank of Scotland has today announced it is closing its Natwest branches at Axminster, Sidmouth and Chard.

The company says it has been forced to take the ‘difficult decsision’ to reflect the public’s changing banking needs.

NatWest Axminster will shut on May 30 next year, Chard on June 6 and Sidmouth on June 27.

An RBS spokesman said: “We provide our customers with more ways to bank than ever before – customers can choose from a range of digital, face-to-face and local options. The way people bank with us has changed radically over the last few years - since 2014, the number of customers using our branches across the UK has fallen by 40 per cent. During the same period mobile transactions have increased by 73 per cent and in the first half of 2017, there were 1.1 billion mobile and online transactions carried out by our customers, an increase of 41 per cent since 2014.

“Since 2012 we have seen the way in which people use these branches change dramatically, with now 85 per cent of NatWest Axminster customers and 82 per cent of NatWest Sidmouth customers already banking in other ways locally. In Chard, 84 per cent of customers are already banking in other ways locally.

“Transactions in NatWest Axminster branch have reduced by 13 per cent since 2012, with now only 57 customers visiting the branch on a weekly basis. Fifty-six per cent of customers are now choosing to bank digitally with us on a regular basis instead.

“Transactions in NatWest Chard branch have reduced by 32 per cent since 2012 with now only 61 customers visiting the branch on a weekly basis. Fifty-nine per cent of customers are now choosing to bank digitally with us on a regular basis instead.

“Transactions in NatWest Sidmouth branch have reduced by 27 per cent since 2012 with now only 67 customers visiting the branch on a weekly basis. 50% of customers are now choosing to bank digitally with us on a regular basis instead.

“We are communicating with our customers affected by the closure and proactively contacting vulnerable customers and regular branch users. We have extended the time between announcing our decision and the branch closure to six months. This has been done so that we can ensure our customers have enough time to consider the right banking options for them and to give us time to support them one-to-one during the transition.

“We are committed to ensuring our customers and communities are able to continue accessing quality banking services. As part of this, our new Community Banker provides customers with personal assistance and support to access our non-cash services, as well as help with achieving their financial plans and goals – replicating many of the services available in our branches. Our Community Bankers will get to know the local community, engage with local groups and provide training and education on issues such as fraud and scams protection in the local area.

“We know that not all of our customers are comfortable or familiar with using online or mobile banking, so we have created a new specialist taskforce of NatWest TechXperts who will be dedicated to supporting our customers with training and support with digital skills until the branches close.

“We are following the Access to Banking Standard and we have made our decision after careful consideration of a wide range of factors including changes in customer usage of the branches over a long period of time, how often customers are using the branches and the types of transactions they undertake, the number of customers who only bank via the branches and the other ways our customers can bank locally.

We provide a range of alternative ways to bank, tailored to the needs of our customers and reflective of the way they live their lives.

These include: online and mobile; telephony; video banking: Post Office; other branches - the nearest branch to Axminster and Sidmouth is Honiton which is 9.7 and 9.2 miles away respectively. The nearest branch to Chard is Ilminster, 5.2 miles away.

Other News Stories

A new code of conduct for Woodbury Common dog walkers has been introduced; the rules call for responsible dog walking, including picking up after pets, plus respecting for other visitors, animals and wildlife.

Read more

School stages its second science fair in the town hall

Read more
Yesterday, 16:31

Rebecca Lambert, from Woodbury, has launched a new clothing line - but before customers are allowed to wear the garments they must promise to be a good person and treat others with kindness and respect.

Read more
Yesterday, 15:43

College lecturer Martin Gilbert, from Exmouth, has been praised for being an inspiration to his pupils by a judging panel at Oxford University. He was nominated for an inspirational teacher award by his former pupil, Will Bentley, now a student at Oxford University.

Read more
Yesterday, 15:01

Young farmers are hoping their annual event in The Guildhall will be another sizzling success

Read more
Yesterday, 15:00

A mystery diner, who visited unannounced and marked Krispies, in Exmouth, on more than 40 aspects of the business from the quality of the food and customer service to cleanliness and value for money, scored the fish and chip takeaway an ‘impressive’ 97 per cent, crowning it one of the 50 best fish and chip shops in the UK.

Read more
Yesterday, 13:12

Coffee morning coffers will be DOUBLED thanks to an anonymous supporter of Exmouth and Lympstone Hospiscare who has promised to match the amount raised for the charity at the seafront Ocean Deck, on Thursday, March 22.

Read more
Sunday, March 18, 2018

St John Ambulance volunteers Anna Kilfi-Reynolds, Kian Lee, and Myles Hodge, plus SJA youth unit manager Vikki Atkins, and parent helper Maggie Lee met the Princess Royal at a celebration of the first aid charity’s recently re-launched Badger programme, aimed at children aged seven to 10 years old.

Read more
Sunday, March 18, 2018

Classes designed for all types - from the posh to the playful pooch!

Read more
Saturday, March 17, 2018

Good Friday show at The Hub will aid the Youth Music charity

Read more

Local Weather

Partly Cloudy

Partly Cloudy

max temp: 5°C

min temp: 0°C

Most Read News

Place a family notice

Family Notices 24

Newsletter Sign Up

Sign up to receive our regular email newsletter

Show Job Lists

Local business directory

Devon's trusted business finder

FFind planning applications